Information on the right of withdrawal and refunds

This is an extract containing the relevant information of the Right of Withdrawal of the General Terms and Conditions of Sale of, available at the following link: content/conditions-use.html


The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with or with the Partner without any penalty and without having to provide any reason, within 14 working days pursuant to and for the purposes of art. 52 paragraph 1 of the Consumer Code, starting from the day of receipt of the product purchased on The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the withdrawal form referred to in Annex I, Part B of the Consumer Code or using the one available on this page or by submitting any other explicit statement of its decision to terminate the contract, to be sent or by letter a/r, to Cantina Colli Euganei s.c.a., Via G. Marconi, 314, 35030 Vo’ (Padua or by email at or via Fax at +39 049 9940497 or, in the case of Intermediated Sales, also at the email address of the Partner indicated on the purchase confirmation page and also present in the User Account, also introducing The letter a/r, the email or the fax must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, shall be borne by the User.

Following the correct exercise of the withdrawal, unless or the Partner withdraw the goods directly, the User will be charged with returning the goods without undue delay and in any case within 14 days from the date on which the User has communicated to or the Partner its decision to terminate the contract pursuant to art. 54, c. 4. The User shall apply, on the packaging, in a visible manner the document received from following the notice of withdrawal above, where the shipping address and order details necessary to identify the return to destination are already indicated. The User is advised to insert a copy of this document also inside the packaging, in order to avoid the loss or the impossibility of identifying the return once received in stock. The relative shipping costs of the goods will be charged to the User, unless has not informed the same at the time of conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for the use for which they are intended and without signs of wear or dirt.+
As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, upon written notice to be sent to the User within 5 working days from receipt of the goods, may reduce the amount of the refund due to this decrease in value, providing the same, if the refund has already been paid, the bank details for the payment of the amount due by the User due to the decrease in value of the asset. may refuse to accept a withdrawal for food products that have been consumed even partially. Pursuant to art. 59 of the aforementioned Consumer Code are excluded from the possibility of withdrawal goods made to measure or customized or that, by their nature, cannot be returned or are subject to rapid alteration or deterioration.

Exceptions to the right of withdrawal

It is in any event understood that, with regard to the provision of services, the right of withdrawal cannot be exercised by the User after the complete supply of the products by if the supply itself has begun with the express agreement of the User and the latter has agreed to lose the right of withdrawal following the full execution of the service by
In any case, pursuant to art. 59 of the Consumer Code, are excluded from the possibility of withdrawal goods made to measure or customized or that, by their nature, cannot be returned or are subject to rapid alteration or deterioration.


Any payment of the sums by way of reimbursement by, if due, will take place pursuant to art.56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date on which the event that gave rise to the refund occurred and in case of withdrawal, from the day on which it became aware of the related exercise by the User. will refund using the same means of payment used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same shall not incur any costs as a result of the use of the different means of payment. If the User has expressly chosen a different type of delivery that provides higher delivery costs than those related to the standard delivery offered by (“Additional Costs”), the latter will not be obliged to reimburse the relevant Additional Costs. It is understood that, except in cases where has decided to collect the goods directly, may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.

Download the withdrawal form