GENERAL TERMS AND CONDITIONS OF SALE OF CANTINA COLLI EUGANEI
1. Premises and acceptance of the General Conditions of Sale
These general terms and conditions of contract (hereinafter also “General Conditions“) regulate the offer by Cantina Colli Euganei s.c.a. (hereinafter also “cantinacollieuganei.it“) of products on www.cantinacollieuganei.it(hereinafter also “Site“). The General Conditions must be accepted by the User when registering on the Site, in order to be able to use the offers made there and to proceed with the purchase of products.
Cantinacollieuganei.it reserves the right to modify at any time in whole or in part the General Conditions, notifying Users through the Site with at least 30 days notice, if the modalities of use of the products and services offered have changed. Users are therefore required to periodically consult this page, so that they are always informed about the conditions applied. It is understood that the use of the Site subsequent to such changes implies tacit acceptance of the same.
2. Ownership of the Site – Type of offers
The Site is owned by Cantina Colli Euganei s.c.a., with registered office in Vo’ (Padua), Italy, 35030, Via G.Marconi, 314, C.F. and P.IVA 00228500286, Companies Register PD 59205. The products on the Site are sold directly by Cantinacollieuganei.it.
The products can be sold either through a permanent catalogue, or through “flash-deal” formulas or promotions that provide for availability of products subject to quantitative and/or time limits. The products offered are food, spirits and accessories (wines, sparkling wines, grappa and other foodstuffs). Following a purchase transaction, Cantinacollieuganei.it will issue the User with an order confirmation.
3. Registration at the Site
The Registration to the Site through the insertion of the only email address of the user allows the user exclusively to receive the newsletter and promotions.
4. Terms and conditions of the tender
The object of the offers of Cantinacollieuganei.it is the purchase of goods at the prices indicated on the Site. Cantinacollieuganei.it reserves the right not to follow up orders from parties other than the “consumer” in accordance with its own commercial policy. In any case Cantinacollieuganei.it does not sell alcohol to persons who have not reached the 18th year of age. By sending orders, the consumer guarantees that the ordering party and, if it is different, the recipient of the goods are both over 18 years of age.
The prices are expressed in Euro and are inclusive of VAT. The shipping costs of the goods may be fixed or variable, calculated on the basis of weight, the number of items selected and/or the destination address of the goods. Shipping costs can also be included in the sale price of certain items or be free of charge if the total amount of the order is higher than a certain value or following a specific promotion. The User is always informed of the amount of shipping costs before concluding the purchase procedure and make the payment.
The images accompanying the information sheets of a product or an offer may not be perfectly representative of its characteristics but may differ in color, size and accessory products shown in the picture. All information supporting the purchase are intended as simple generic information material, therefore not related to the real features of a single offer.
The validity of the offers may be subject to quantitative or temporal limitations, exhausted which may no longer be available. The validity date and/or the available quantity of the offers are reported on the Site in such a way as to allow the User to become aware of them. Cantinacollieuganei.it may modify at any time and at its discretion the duration or quantity of an offer, it being understood that it will follow up the orders placed during the validity of a given offer. An offer may be published several times over time. In some cases it is possible that the availability of a good term at a time after the purchase: in these cases cantinacollieuganei.it, if the conditions are met, will refund the User. it is also possible that for some offers of goods a specific variant is not guaranteed and the User will be required to specify one or more preferences at the time of purchase: In such circumstances, the User is aware that he may receive a variant of the product different from the one chosen at the time of purchase.
5. Purchasing and payment procedures
Having noted the terms of the offer, the User may conclude the purchase by following the procedure on the Site.
Before finalizing the purchase will be displayed a summary in which it will be indicated the unit cost of the selected asset and the total, if you purchase more than one quantity of the same item or different items. The cost of any shipping, delivery or postal charges may be fixed or variable, calculated on the basis of the weight of the goods, the number of items selected and/or the destination address indicated by the User during the purchase process. Shipping costs can also be included in the sale price of certain items or be free of charge if the total amount of the order is higher than a certain value or following a specific promotion. The User is always informed of the amount of shipping costs before concluding the purchase procedure and make the payment. Once the purchase is completed, the User must proceed with the payment, which will be made against cantinacollieuganei.it.
Following the successful payment, the User will receive a confirmation email containing information about the purchased offer. The email will also contain a reference to these General Terms and Conditions. The confirmation will contain a summary of the delivery and billing address. In case of time offers (flash-deal), the goods could be sent to the User after the expiry of the same. In the absence of the confirmation email, the purchase will not be valid. In this case, if the amount of the failure to purchase should be erroneously charged to the User, the same will be required to promptly notify Cantinacollieuganei.it, by sending an email to , in order to allow Cantinacollieuganei.it to verify the incident and in case of proceed to the reimbursement of what has been paid.
The payment methods accepted, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of the Visa, Mastercard, Maestro and bank transfer circuits.
The sums due shall be charged, unless otherwise specified in the terms of the offer, at the time of confirmation of payment. In the case of bank transfer, at the time of confirmation of the order, will be indicated the bank details (IBAN), the amount of the transfer and the order number. Payment by bank transfer must be made within the terms indicated and in any case no later than 2 days from the order confirmation, after which it may not be possible to guarantee the evasion of the goods: In this case Cantinacollieuganei.it will credit the sender, without additional costs and by bank transfer, any payment received beyond the terms.
If the User realizes that he has provided incorrect and/or incomplete information about his personal details or the shipping address of the goods, it is necessary that he communicates it promptly and within the terms of fulfillment of the orders, sending an email to email@example.com. In all cases, the User is solely responsible for any indication of incorrect and/or incomplete general or delivery address, resulting in the possibility of loss of the amount paid if the goods are delivered to outsiders.
6. Security in transactions
Cantinacollieuganei.it is very attentive to the safety of its Users. Cantinacollieuganei.it does not process and store the data of payment certificates (eg: credit card numbers), which are processed and/or stored by the relevant payment service providers. The actual payment takes place through protected and encrypted payment data entry fields, served directly by the payment service (Nexi). Only after the transaction, the bank service provider informs Cantinacollieuganei.it the outcome of the payment, without providing any sensitive information. For this reason, Cantinacollieuganei.it has no power over the possible refusal of the credit card used for the payment. Cantinacollieuganei.it can therefore not be held in any way responsible for direct or indirect consequences arising from the use of the credit card by the user to execute the payment of the products and/or services purchased.
Navigation on Cantinacollieuganei.it is protected and encrypted with security certificate “128/256-bit Extended Validation SSL”, issued by Symantec/Digicert following a precise and constant process of verifying the authenticity of the company’s personal information and the ownership of the domain. It is also possible to verify the authenticity of the certificate and its ownership by clicking on the appropriate protection section of the browser in use, usually next to the address bar, on the page title or on the status bar.
Cantinacollieuganei.it can issue discount codes (from now on also “Coupon”) that the User can use when purchasing the products. The Coupons are issued in the form of an alphanumeric code and their value (in euro) is established without limitation and at its sole discretion by Cantinacollieuganei.it. The Coupon can be inserted by the User in the special “Coupon” field at the time of the insertion of the order. The Coupon so inserted will be automatically reduced, and before payment, from the total amount of the order excluding any shipping costs. Coupons with a percentage discount are not applied to products already on the promotion. The Coupons are generally usable by the user for a limited period of time, which will no longer be used. The Coupon may be subject to a minimum amount of expenditure under which the use of the same will not be possible. Unless otherwise specified, the Coupon is personal and can be used for a single purchase, after which it will be automatically invalidated. Coupons are not cumulative. The Coupons cannot be sold, sold and/or transferred to third parties except with the express permission of Cantinacollieuganei.it. Cantinacollieuganei.it reserves the right to cancel any Coupon previously issued, even before the deadline, without the obligation to justify the reason and without the right to compensation or compensation.
8. Shipment and delivery
Cantinacollieuganei.it and its possible Partners accept orders with delivery exclusively on the Italian territory, including islands, with the exception of San Marino, Vatican City, Livigno and Campione d’Italia. The shipment of the goods takes place within the maximum time indicated in the terms of the offer and, for timed offers (flash-deal), could start from the end of the same. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before completing the purchase process in the shopping cart summary or in the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer. In any case Cantinacollieuganei.it, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the order date. In the remote event that the goods become unavailable for any reason after receipt of the order, will be issued a refund of any payment received, free of charge to the User. The User may be informed by email of the time when the product is shipped by Cantinacollieuganei.it, whether it is a Direct Sale or Intermediated Sale, in the latter case at the time when the Partner informs Cantinacollieuganei.it the shipment has taken place.
The User will be informed, if available, the name of the courier and the tracking code of the shipment (Waybill or “Tracking”), through which it will be possible to follow the status. This information, if available, will also be visible within the User Account.
Cantinacollieuganei.it cannot guarantee that several products purchased at the same time are delivered with a single shipment, nor that any different shipments arrive at their destination at the same time. It is not possible to guarantee a precise date or time of delivery as this depends on the courier, the destination address and the person in charge of delivery. Cantinacollieuganei.it cannot therefore be held responsible for any direct or indirect consequences arising from these timing. The delivery of the order is intended, unless otherwise specified during the purchase process, to the street plan.
In the case of shipping of bottles, Cantinacollieuganei.it uses packaging patented and approved by the courier, designed to ensure the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, undamaged, or otherwise altered, even in the closing materials (adhesive tape or straps) or that there is no leakage of liquid. Any damage to the packaging and/or the product must be immediately contested by the User, by placing a reservation of written control (and specifying the reason for the reservation, eg. “Packaging laundry”, “Packaging crushed”, etc.) on the courier delivery document. Once signed this document, the User will no longer be able to raise any dispute about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: firstname.lastname@example.org or to the email address of the Partner indicated in the order confirmation and within the User Account.
In case of failure to deliver the goods within the indicated time, the User will be required to communicate to Cantinacollieuganei.it, which will verify directly with the courier, the shipping status and any anomaly. Following an anomaly of shipment (for example package lost or destroyed during transport), Cantinacollieuganei.it will carry out a new shipment of the product, subject to availability of the same in stock, without additional charges or charges for the user, or to refund the order in full.
9. Guarantee of conformity of the product
Cantinacollieuganei.it works diligently and in absolute good faith in selecting suppliers , verifying the actual suitability of the same to supply the products in the quantities and according to the characteristics described in the purchase offers, on the understanding that Cantinacollieuganei.it cannot be held liable for damage to persons resulting from any violation by the producers. In any case, Cantinacollieuganei.it will not guarantee the completeness of the content of the information provided by the Supplier, nor the perfect correspondence of what is described in the product sheet or the offer with the product actually delivered, as well as the legitimacy of the use by the Provider of the images, videos and distinctive signs. The User is also aware that the images used on the proposals can sometimes be only indicative of the product and not always faithfully represent the product delivered. Cantinacollieuganei.it will be directly responsible for the compliance of the products under warranty. In case of products that are not compliant, the User will contact Cantinacollieuganei.it by sending an email to: email@example.com. Cantinacollieuganei.it will indicate a repair center suitable for the verification and repair of the goods under warranty or, once directly verified the anomaly, to the subsequent repair or replacement or to make the refund through re-crediting on the security originally used for the payment or the issue of a Coupon equal to the amount of the product purchased. In any case, the legal guarantee is reserved to consumers or to persons who have made a purchase on Cantinacollieuganei.it for purposes other than business, commercial, craft or professional activity.
The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with Cantinacollieuganei.it without any penalty and without having to provide any reason, within 14 working days pursuant to and for the purposes of art. 52 paragraph 1 of the Consumer Code, starting from the day of receipt of the product purchased on Cantinacollieuganei.it. The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the withdrawal form referred to in Annex I, Part B of the Consumer Code or using the one available at the link: content/right of withdrawal or by submitting any other explicit statement of its decision to withdraw from the contract, to be sent or by letter a/r, to Cantina Colli Euganei s.c.a., Via G. Marconi, 314, 35030 Vo’ (PD) or by email at firstname.lastname@example.org or by fax at +39 049 9940497. The letter a/r, the email or the fax must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, shall be borne by the User.
Following the correct exercise of the withdrawal, unless Cantinacollieuganei.it does not withdraw the good directly, the User will be charged with returning the goods without undue delay and in any case within 14 days from the date on which the User has communicated to Cantinacollieuganei.it its decision to terminate the contract pursuant to art. 54, c. 4. The User shall apply, on the packaging, in a visible manner the document received from Cantinacollieuganei.it following the notice of withdrawal above, where the shipping address and order details necessary to identify the return to destination are already indicated. The User is advised to insert a copy of this document also inside the packaging, in order to avoid the loss or the impossibility of identifying the return once received in stock. The relative shipping costs of the goods will be charged to the User, unless Cantinacollieuganei.it has not informed the same at the time of conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.
The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for the use for which they are intended and without signs of wear or dirt.+
As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case Cantinacollieuganei.it, upon written notice to be sent to the User within 5 working days from receipt of the goods, may reduce the amount of the refund due to this decrease in value, providing the same, if the refund has already been paid, the bank details for the payment of the amount due by the User due to the decrease in value of the asset.
Cantinacollieuganei.it may refuse to accept a withdrawal for food products that have been consumed even partially. Pursuant to art. 59 of the aforementioned Consumer Code are excluded from the possibility of withdrawal goods made to measure or customized or that, by their nature, cannot be returned or are subject to rapid alteration or deterioration.
11. Exceptions to the right of withdrawal
It is in any event understood that, with regard to the provision of services, the right of withdrawal cannot be exercised by the User after the complete supply of the products by Cantinacollieuganei.it if the supply itself has begun with the express agreement of the User and the latter has agreed to lose the right of withdrawal following the full execution of the service by Cantinacollieuganei.it.
In any case, pursuant to art. 59 of the Consumer Code, are excluded from the possibility of withdrawal goods made to measure or customized or that, by their nature, cannot be returned or are subject to rapid alteration or deterioration.
Any payment of the sums by way of reimbursement by Cantinacollieuganei.it, if due, will take place pursuant to art.56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date on which the event that gave rise to the refund occurred and in case of withdrawal, from the day on which it became aware of the related exercise by the User. Cantinacollieuganei.it will refund using the same means of payment used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same shall not incur any costs as a result of the use of the different means of payment. If the User has expressly chosen a different type of delivery that provides higher delivery costs than those related to the standard delivery offered by Cantinacollieuganei.it (“Additional Costs”), the latter will not be obliged to reimburse the relevant Additional Costs. It is understood that, except in cases where Cantinacollieuganei.it has decided to collect the goods directly, Cantinacollieuganei.it may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.
13. Responsibilities of Cantinacollieuganei.it
Cantinacollieuganei.it will not be responsible for damages that may arise from the use of the Site such as computer viruses, omissions, interruptions of the service and software failures, even to the detriment of the User’s computer equipment, that prevent or delay the provision of services where these are due to external causes, force majeure and/or third parties not dependent on the will of the owner. Cantinacollieuganei.it will be responsible only for any defects or discrepancies found in the Direct Sale. Cantinacollieuganei.it cannot in any case be held responsible for delays or defects or discrepancies depending on events beyond its reasonable control such as, by way of example: (i) force majeure events; (ii) events dependent on third parties such as interruption or malfunctioning of the services of telecommunications operators and/or power lines, or acts or omissions by carriers or freight forwarders.
14. Industrial and intellectual property
Cantinacollieuganei.it holds all rights relating to the graphic and conceptual content of the Site, as well as the distinctive signs made visible in it. Therefore, the reproduction, even partial, of the content and graphics of the Site, as well as of the distinctive signs made visible in the same. Cantinacollieuganei.it is also the owner of the technological platform for the management of the Site.
Cantina Colli Euganei S.c.a.
Via G. Marconi, 314 – 35030 VO’ (PADOVA)
Fax +39 049 9940497
Upon registration, the User may be asked to give his consent to the receipt of commercial information, including by sending newsletters. In this case, the User will be free to give his consent or not.
17. Links to third-party sites
The Website may contain links, in the form of hyperlinks or banners, to external and third-party websites. Cantinacollieuganei.it has no control over these sites and assumes no responsibility for the accuracy, nature, quality and completeness of the information contained in the sites of third parties. The content of these sites does not represent products, services or information of Cantinacollieuganei.it.
18. The conciliation procedure. Applicable law and jurisdiction
These General Conditions shall be governed in every respect by Italian law.
For any dispute concerning the interpretation, execution and/or termination of the contract between the User and Cantinacollieuganei.it, in case of Direct Sale, or between the user and the Partner in case of Intermediated Sale, the Parties acknowledge that the Judge of the User’s place of residence or domicile will have jurisdiction, if the same is to be considered a “consumer” according to the applicable laws. If the User is a professional, in the case of Direct Sale the Court of Padua will be competent.
19. Alternative Dispute Resolution (c.d. Alternative Dispute Resolution / On Line Dispute Resolution) and Netcomm Joint Conciliation
Cantinacollieuganei.it informs pursuant to Article 141-sexies of the Consumer Code the Consumer User that, if he submitted to Cantinacollieuganei.it a complaint, but was not satisfied with the outcome of the same or did not receive a reply within 30 days, may initiate the joint conciliation procedure established by the Netcomm Consortium. The User can find more information about this procedure as well as the link to the relevant regulation at http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/Conciliazione-Paritetica.kl . The application must be sent to the following address: +39 02 87181126. The conciliation procedure before the Consortium Netcomm will be carried out pursuant to article 49 paragraph 1 letter V of Legislative Decree no. 6 September 2005 n. 206 (Consumer Code).
Cantinacollieuganei.it also informs the Consumer that with EU Regulation 524/2013 of 21 May 2013, a European platform for the online resolution of consumer disputes was established at the following address http://ec.europa.eu/consumers/odr/ (“ODR platform”). Through the ODR Platform, the consumer can consult the list of ADR entities, find the link to the site of each of them and start an online dispute resolution procedure in which he is involved. For more information, please contact Cantinacollieuganei.it by email: email@example.com, or via Fax +39 049 9940497.